The Abominable Service Provider
It’s been three years, seven months, eleven days, nine hours, and two minutes to the 7th second since, a very specific fibre service provider, received the request for the induction of fibre lines. And yes, every second deserves to be mentioned because every instant my household is run without fibre is every while I spend thinking about how much data usage has been consumed.
My data usage during the past few years has increased considerably. I use it for internet research, attending virtual meetings, downloading Netflix, watching Ted Talks, the list is infinite.
Data is so expensive, it’s more valuable than oil and I certainly don’t have pockets deep enough to afford it.
Data from Vodacom and other similar digital service providers are no match for fibre. It’s like playing a game of soccer in the world cup between Brazil and South Africa. This brings me to the question, is rain wet?
Rain, (a South African digital service provider) on the other hand is, unequivocally not. (Wet that is!) I’d be lucky if I see it drizzle. Arthur Freed would be mortified if his single’s title was changed to “Singin in the Drizzle.”
I cannot begin to tell you how many times I’ve logged on to a meeting and the video is trying to reconnect using data whilst I’m discussing the coming week’s strategy with colleagues and then, having to load additional gigabytes to continue.
I am indifferent to those who think fibre is a luxury. I say, “Stick to what you do best, and acquire sales leads through word of mouth.” After all, those disinterested individuals are well into retirement!
A new world order has transpired.
The pandemic has dominated the globe since 2019. Offices and retail outlets have integrated fibre to ensure continuity of business activities.
Countless establishments in my area, including my neighbors, have undergone the fibre installation process and are enjoying the fruits of its labor.
Ben’s Bean Counting Practice, a few kilometers down my road has continued to generate business without a snag and Molly’s Marketing agency is booming with new clientele.
Rob started a new drop shipping side-hustle that he hopes to leave his current car tracking job for, or he may just do both from home. He lives two houses to the right of my flat.
And I will acknowledge, Mary whose vegetable garden, which is in view of my kitchen window, is growing beautifully. She’s been ordering compost and manure from an online supplier that she swears by. If I hear another talk from her, about how her grandson has introduced her to Squid Games on Netflix, and how she’s been watching it religiously without having to worry about connectivity, I’m going to lose it!
Resuming, to my frustration with the lingering installation of fibre which, might I add, is in reference to a very particular service provider, is painstaking. The service provider in question whose name is synonymous with an octopus has given me the run-around, which, come to think of it, isn’t ironic being that the boneless sea animal uses its ink to disorient its prey. (Although, in this case, the customer is playing the role of the prey.)
Attempting to forge a life with no interruption with the help of this service provider is like trying to stay in a relationship till the next blue moon.
Emails, tweets, and texts have been sent back-and-forth, numerous telephonic conversations have taken place, concerning the timeframe of initiating the fibre installation process in my household, and yet, it remains pending.
I’m at my wit's end!
Is it really, and I mean IS IT REALLY, too much to ask that a service provider fulfill an agreement, promptly?
